At Paradise Animal Hospital, our mission is to ensure that our patients receive the best care and treatment that we can give. To do that, we provide our doctors and staff with the same! We strive to create a sanctuary of compassionate-minded professionals, with state-of-the-art equipment to create a dynamic team-focused environment. We are currently a one-doctor, small animal practice with a strong support staff, and we are excited to add a new veterinarian to our team. If you are looking for a friendly and supportive work environment and enjoy being a team player, this is the practice for you!

Full-time and part-time positions are available.

What to expect from our team:

• Ability to practice independently AND collaborate with colleagues
• Competitive salary/exceptional benefits*
• Ability to create an optimal schedule to support a healthy work-life balance
• A safe and accepting culture
• Support in bringing new ideas and implementations into the practice
• Encouragement of pursuing CE opportunities
• Self-care resources
• Appointment based schedule-30-minute average appointment blocks
• Supportive and structured management
• Experienced support staff
• Functional doctor-to-tech ratio

Our mission is to improve the lives of veterinarians by providing you with comprehensive benefits*:

• Flexible schedule for ideal work-life balance
• Competitive compensation package
• Ample paid time off
• Generous CE allowances
• No on-call duty
• Customized mentorship program
• Medical, dental, vision, and life insurance
• Company-paid short-term disability insurance
• Participation in the Company’s 401 (k) and/or Roth (k) plan
• 100% Liability Coverage
• Licensure reimbursement
• Relocation assistance available

*Part-time benefits may vary.

Equal Employment Opportunity

About Aidmore Animal Clinic
Aidmore Animal Clinic was established in 1957. The original hospital was located on Wrightsboro Rd. until moving to our present location in 1986. Dr. Lynn Simons and Katrea Howard were associate veterinarians practicing at Aidmore Animal Clinic for several years. They purchased the animal hospital in 1998.

Our team is committed to educating our clients on keeping their pets healthy year-round with good nutrition and exercise. Aidmore Animal Clinic stays on top of the latest advances in veterinarian technology and above all, remembers that all animals and pets need to be treated with loving care in every check-up, procedure, or surgery.

Hours of Operation:
8:00 am to 5:00 pm Monday-Friday
8:00 am-12:00 pm Saturday
Closed the last Saturday of each month!

Pay range: ​​​​​ ​​​$10-$14 depending on experience

Benefits Offered for our full-time team members

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Position Purpose
Reporting to the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing, and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for, and every client has an exceptional experience.

Competencies

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crises while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinate actions with doctors and practice team members. Provide feedback appropriately and in a timely manner. Quickly incorporate feedback to ensure positive results. Share ideas and be open to others’ ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas, including the front desk, reception area, waiting area, office, public bathroom(s), and exam rooms.
• Processes cash, checks, charge card payments, and credit account payments.
• Schedules appointments for the clinic, adhering to practice and Doctor preferences and ensuring appropriate workflow.
• Assists in updating client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call-back list.
• Performs a backup of the computer system regularly, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor, ensuring an excellent experience during the practice visit.
• Answers incoming telephone calls, applying proper telephone etiquette.
• Present clients with medications, instructions, new client kits, and other take-home items.
• Handles emergencies carefully and patiently and follows established clinic policies and procedures.
• Addresses client concerns calmly and appropriately, ensuring every experience ends in satisfaction.

Requirements / Qualifications

• Full or part-time
• Ability to work on weekends
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques, including proper PPE